Returns & Exchanges

At hello82, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return eligible items within 30 days of delivery for a refund or exchange.

1

Check Eligibility

Ensure your items are in original condition, unopened, and include all original packaging and inclusions to qualify for a return.

2

Submit a Request

Contact our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.

3

Pack and Ship

Securely pack the items and clearly write your RMA number on the outside of the package before shipping it to our designated return center.

4

Processing and Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing