Frequently Asked Questions

Everything you need to know about your hello82 experience.

When will my order ship?

Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.

What is your return policy?

We accept returns on unopened and unused items within 14 days of delivery. Please note that certain limited edition or digital items may be final sale.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress.

Are the albums and merchandise authentic?

Absolutely. All products sold on hello82 are 100% authentic and sourced directly from official distributors or manufacturers.

What payment methods do you accept?

We accept all major credit cards, PayPal, and various local payment options depending on your shipping destination.